Shipping Policy

Last updated: September 9, 2026

MotionCarry ships physical products to the destinations and addresses available at checkout. Shipping methods, costs, and any estimated delivery window are shown before you place your order.

Order processing

We process orders after payment is authorized. Processing and transit times may vary by product, destination, carrier capacity, weather, and other conditions outside our control. Tracking information will be provided when available.

Delivery delays

If we learn that an order will not ship or arrive within a promised time, we will contact you with an updated estimate and the available options, including cancellation and a prompt refund where required by law.

Address changes and failed delivery

Please review your shipping address before placing an order. Contact us as soon as possible at support@motioncarry.com if an address is incorrect. We cannot guarantee that an address can be changed after an order is processed. Additional shipping charges may apply to returned or re-shipped packages caused by an incorrect address or failed delivery.

Questions

For shipping questions, contact support@motioncarry.com with your order number.