Refund policy

Refund Policy

We want you to be happy with your purchase. You may request a return within 30 days of delivery.

To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging. Please include your order number and proof of purchase.

To start a return, contact us at refund@motioncarry.com. We’ll provide return instructions. Please do not send items back without contacting us first.

If your return is approved, we’ll issue a refund to your original payment method after we receive and inspect the item. Please allow 5–10 business days for your bank or card provider to post the refund.

Original shipping charges are non-refundable. You are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service.

We do not accept returns for used or damaged items, items without original packaging, or gift cards. Sale items are final sale unless they arrive damaged or defective.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos so we can make it right.

If you have questions, contact us at refund@motioncarry.com.