Returns & order help
For a return or refund request, email refund@motioncarry.com before sending an item back. Include your order number, the item involved, and a brief description of the request.
Return eligibility
Return eligibility, time limits, condition requirements, and return instructions are governed by the Refund Policy applicable to your order. We will review the order details and provide the appropriate next steps.
Damaged, incorrect, or missing items
Email support@motioncarry.com as soon as practical with your order number and clear details about the issue. Photos may be helpful for damaged or incorrect items.
Do not send an item back without instructions
Because products may be fulfilled by different suppliers, the correct return destination can vary. Please wait for return instructions from refund@motioncarry.com before shipping an item back.